Frequently Asked Questions
Everything you need to know about our organic tea, shipping, and sustainability.
Are your tea bags compostable?
Yes, our plant-based tea bags are fully compostable and made from Non-GMO Manila hemp and cellulose. They do not contain any plastic or staples.
Where does Numi source its ingredients?
We source our organic teas, herbs, and flowers directly from Fair Trade and Fair Labor certified gardens around the world to ensure premium quality and ethical treatment of workers.
What is the shelf life of your tea products?
For optimal flavor and freshness, we recommend consuming our tea within two years of the production date. Store your tea in a cool, dry place away from direct sunlight.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and cancel or pause at any time through your account settings.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns on tea. However, if your order is damaged or incorrect, please contact our support team within 14 days for a replacement or refund.